'It has been said that to avoid learning and growing, do nothing, say nothing, but end up, being nothing. In high-performance organizations, feedback is a sine qua non. Anybody interested in creating such organizations would do well to become familiar with Evekink and Becker’s CLEAR + CALM model that demonstrates ingeniously how to manage feedback from the giver and receiver’s point of view.'
– Manfred F. R. Kets de Vries, Distinguished Clinical Professor of Leadership Development and Organizational Change
'In today’s world, employee engagement is more important than ever, whether you’ve been managing virtual, cross-cultural teams around the world or whether you’ve embarked on your rst leadership role. With Feedback First, you gain actionable insights through relevant tips and tools that will help you get results.'
– Daniel Del Olmo, President, DineEquity International
'Feedback is not criticism. Feedback First shows us that knowing the difference could save your life or your job or your company.'
– Seth Godin, Author Linchpin
'Ken Blanchard said that ‘feedback is the breakfast of champions’ I personally believe that this is true and more important than ever. In a world which is changing so fast, receiving honest and constructive feedback is paramount to be able to adapt and stay relevant. At Amadeus we have been working with the CALM and CLEAR model as it sets the foun- dation for an agile and transparent culture.'
– Sabine Hansen Peck, Senior Vice President, Human Resources, Communications & BrandingAmadeus IT Group
Do you ever wonder...
Why you—or your colleagues—stay silent in meetings, even if your ideas could improve the results of the team?
Why your colleagues refuse to change, even after you tell them they have a problem?
Why you get angry when other team members comment on your work?
Feedback is hard to get right in organisations. However, without feedback from the people around you, it is impossible to learn and improve. You will keep making the same mistakes, sometimes with disastrous
Feedback First is the ultimate guide to understanding and managing the
dynamics of feedback, across hierarchies and cultures. The powerful CLEAR+CALM® model provides the essential steps for giving AND receiving effective feedback, so you can:
Create a feedback culture that fosters top performance.
Motivate Millennials and multicultural teams.
Retain an engaged and learning workforce.
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