By its very nature, hierarchy dramatically reduces the desire of those lower down to speak up and those higher up to listen. In many organisations,it is a basic survival strategy to inflate the degree to which you agree with your superiors.Managers reinforce this behaviour by, unconsciously, looking for an endorsement of their views, rather than honest questioning or critical feedback. The danger with flattery is that it cuts them off from the facts.
Our book Feedback First:Boosting Performance through CLEAR+CALM Communication won gold and bronze at the American Business Awards 2017. Listen to Sophie Evekink speak at the Award Ceremony in New York!