Information about the CLEAR+CALM EXPERIENCE
Presentations
| Workshop slides |
C+C Material
| C+C Checklist (full) |
| C+C Card (reduced) |
| C+C Culture Guide |
Feedback First Book
| Chapter 1: Dynamics of Feedback |
Information about Futureteaming & CLEAR+CALM
| English Info Sheet |
| Spanish Info Sheet |
FAQ
WHY IS FEEDBACK DIFficuLT TO GIVE?
Giving critical feedback can be intimidating because we want to be seen as kind, fair and respectful. The consequences of badly received feedback can be dramatic: from broken relationships to loosing your job.
Why is it important FOR the giver to be to be clear?
With clear we mean using facts (what) and direct language (how).
WHY CAN FEEdback be hard to receive?
We may hear things which seem unfair, harsh or simply not true. As a result we may become emotional and start defending in hard earned reputation or running away.
WHY is important to stay calm?
When receiving feedback we need to be calm enough to understand what is happening before we react. We need to listen and manage our emotions.
What is the clear+calm model?
The CLEAR+CALM model is a checklist for managing feedback conversations. It helps both the giver and the receiver to manage difficult conversations.
Where does CLEAR+CALM come from?
The model was introduced by the founders of Futureteaming: Hubert Evekink and Steven Becker. In their well researched and highly awarded book FeedbackFirst: Boosting Organisational Performance through CLEAR+CALM Communication they outline the model. The book can be found at Amazon.
Who is using the model?
The model is being used as a common approach to and language for feedback by organisations around the world; from multinational businesses to surgical teams and police academies. Our customers include Randstad, Banco Santander, Amadeus IT, and many more.
How can I find more information?
Right here on the site you can find all the information your need about solutions and contacts.
There are more models for feedback, what is different about this one?
Yes, there are several models, but CLEAR+CALM is different:
- Easy to learn and remember
- Strong focus on the giver AND the receiver
- Includes everyone, not just managers
- High-tech & High-touch training with multiple training experiences vs. more traditional classroom "one shot" approaches
- Cross industry innovation, learned from the Aviation industry
Why is feedback important anyway?
In today's complex world the ability to rapidly learn from each other to improve and innovate is key. Silence, on the other hand, may avoid short term problems, but will destroy organisations on the long run.
The new organisation — a “network of teams” with a high degree of empowerment, strong communication, and rapid information flow — is changing the game for businesses and governments around the world. Feedback and error management are vital components of Performance Management, Project Management, Compliance & Ethical Behaviour, Quality Assurance, Change Flexibility, Safety and Innovation.
The new organisation — a “network of teams” with a high degree of empowerment, strong communication, and rapid information flow — is changing the game for businesses and governments around the world. Feedback and error management are vital components of Performance Management, Project Management, Compliance & Ethical Behaviour, Quality Assurance, Change Flexibility, Safety and Innovation.
The CLEAR+CALM MODEL (download THE FULL checklist)
Our CLEAR+CALM® model uses research from neuroscience, psychology, Crew Resource Management and teamwork in organisations.
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CONSTRUCTIVE
Prepare the Case LANGUAGE
Words Matter EVALUATE
Manage Reactions ACTION
Reach an Agreement RELATIONSHIP
Move On Vertical Divider
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CONSIDERATE
See the giver's point of view AWARENESS
Know Yourself LISTEN
Explore for Deeper Meaning MANANGE
Actively Question |
Comparing Feedback Styles across Cultures
Culture deeply impacts the way we give and receive feedback: between countries it can appear very different. To understand each other better Futureteaming has developed the Cutlure guide for feedback based on the GLOBE Study. Using this the data you can compare and predict how people might react when faced feedback.
Culture deeply impacts the way we give and receive feedback: between countries it can appear very different. To understand each other better Futureteaming has developed the Cutlure guide for feedback based on the GLOBE Study. Using this the data you can compare and predict how people might react when faced feedback.
Feedback First: Boosting Organisational Performance through CLEAR+CALM Communication
'In today’s world, employee engagement is more important than ever, whether you’ve been managing virtual, cross-cultural teams around the world or whether you’ve embarked on your first leadership role. With Feedback First, you gain actionable insights through relevant tips and tools that will help you get results.'
– Daniel Del Olmo, President, DineEquity International |
PRAISE FOR FEEDBACK FIRST'It has been said that to avoid learning and growing, do nothing, say nothing, but end up, being nothing. In high-performance organizations, feedback is a sine qua non. Anybody interested in creating such organizations would do well to become familiar with Evekink and Becker’s CLEAR + CALM model that demonstrates ingeniously how to manage feedback from the giver and receiver’s point of view.'
– Manfred F. R. Kets de Vries, Distinguished Clinical Professor of Leadership Development and Organizational Change 'Feedback is not criticism. Feedback First shows us that knowing the difference could save your life or your job or your company.'
– Seth Godin, Author Linchpin 'Ken Blanchard said that ‘feedback is the breakfast of champions’ I personally believe that this is true and more important than ever. In a world which is changing so fast, receiving honest and constructive feedback is paramount to be able to adapt and stay relevant. At Amadeus we have been working with the CALM and CLEAR model as it sets the foundation for an agile and transparent culture.'
– Sabine Hansen Peck, Senior Vice President, Human Resources, Communications & Branding at Amadeus IT Group |
